Sales Policy for Richhato

Effective Date: January 4, 2025

At Richhato, we are dedicated to providing our customers with high-quality plants and gardening products. This Sales Policy outlines the terms and conditions under which we sell our products. By making a purchase from our website, richhato.com, or through other sales channels, you agree to be bound by these terms. Please read the following carefully to understand our sales process and your rights as a customer.

1. Product Availability

We strive to maintain accurate and up-to-date inventory on our website, but product availability is subject to change. In the event that an item is out of stock or unavailable, we will notify you as soon as possible and offer the following options:

  • Backorder: If the item will be restocked, we will notify you of the expected delivery date, and you can choose to backorder the product.
  • Substitute: If a similar product is available, we may offer it as a substitute, with your consent.
  • Refund: If the item is permanently unavailable, we will process a full refund to your original payment method.

We reserve the right to limit the quantity of items available for purchase or to refuse or cancel any orders at our discretion.

2. Pricing

All prices listed on our website are in U.S. Dollars and are subject to change without notice. Prices do not include applicable taxes, shipping charges, or handling fees unless explicitly stated.

  • Taxes: Sales tax will be applied to orders based on the shipping address and applicable state laws. The exact tax amount will be calculated during checkout.
  • Shipping and Handling Fees: Shipping charges are calculated based on the shipping method, destination, and weight of the order. The total shipping cost will be displayed at checkout before payment is processed.

We reserve the right to correct any pricing errors that may occur on our website. If an error is discovered after an order has been placed, we will contact you and offer the option to proceed with the corrected price or cancel the order.

3. Order Confirmation and Payment

When you place an order with Richhato, you will receive an order confirmation email containing details of your purchase. This confirmation does not guarantee the availability of the items ordered and is merely an acknowledgment that we have received your order. The order is not considered finalized until payment is successfully processed and the items are shipped.

We accept a variety of payment methods, including:

  • Credit cards (Visa, MasterCard, American Express, Discover)
  • Debit cards
  • PayPal
  • Other secure payment methods as specified during checkout

By providing payment information, you authorize us to charge your account for the total amount of your purchase, including taxes and shipping fees.

4. Shipping and Delivery

  • Processing Time:
    We aim to process and ship all orders within 1-3 business days from the time the order is placed, excluding weekends and holidays. If there are delays due to high order volume or other unforeseen circumstances, we will notify you promptly.

  • Shipping Methods:
    We offer various shipping methods to suit your needs, including standard, expedited, and express shipping. The shipping options available to you will be displayed during checkout. Shipping fees vary based on the weight and size of the products ordered and the delivery location.

  • Delivery Times:
    Delivery times vary depending on the shipping method and destination. While we strive to meet estimated delivery dates, please be aware that delays due to weather, shipping carrier issues, or other circumstances beyond our control may occur.

  • International Shipping:
    Currently, we only offer shipping within the United States. We do not offer international shipping at this time.

5. Order Cancellations

If you need to cancel your order, please contact us as soon as possible. Orders can be canceled only before they have been shipped. If your order has already been processed and shipped, you will need to follow our return policy to initiate a return once the product has been delivered.

6. Returns and Refunds

Please refer to our Refund and Return Policy for detailed information regarding the conditions for returns, exchanges, and refunds. Items that are returned must meet the eligibility criteria outlined in that policy, and refunds will be processed according to the terms described.

7. Sales Promotions and Discounts

Occasionally, we offer promotions, sales, and discount codes to our customers. Please note the following regarding discounts and sales:

  • Promotions and discount codes are valid for a limited time and cannot be applied retroactively to previous orders.
  • Discounts are subject to availability and may be withdrawn at any time without prior notice.
  • Some products, including sale items, may not be eligible for certain promotions or discounts.

8. Customer Responsibilities

As a customer, you are responsible for:

  • Ensuring that all information provided during the checkout process (such as shipping address and payment details) is accurate and up to date.
  • Reviewing the products and prices carefully before completing your purchase.
  • Keeping your order confirmation and shipping details for reference.

If there are any issues with your order, such as incorrect or damaged items, please contact us immediately to resolve the issue.

9. Product Guarantee

We are committed to providing high-quality plants and gardening products. If you receive an item that is damaged or defective, please refer to our Refund and Return Policy for instructions on how to return the item or request a replacement. If you are not satisfied with the quality of the plants or products you purchased, please contact us, and we will do our best to address the issue.

10. Limitation of Liability

Richhato is not liable for any damages, losses, or expenses incurred as a result of using our products or services, including but not limited to delays in delivery, damaged products, or issues arising from third-party services such as shipping or payment processing. Our total liability for any claim relating to the sale of products or services shall be limited to the purchase price of the specific product or service involved.

11. Privacy and Security

We respect your privacy and are committed to safeguarding your personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.

12. Changes to This Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on our website, and the “Effective Date” at the top of this page will be updated accordingly. We encourage you to review this policy periodically to stay informed about our sales terms and conditions.

13. Contact Us

If you have any questions or concerns about our Sales Policy, or if you need assistance with your order, please contact us:

Richhato
306 Western Ave #201, Fergus Falls, Minnesota
Phone: (218) 998-7585
Email: info@richhato.com
Website: richhato.com

By placing an order with Richhato, you acknowledge that you have read, understood, and agreed to our Sales Policy.