Refund and Return Policy for Richhato

Effective Date: January 4, 2025

At Richhato, we strive to provide high-quality plants and gardening products that meet your expectations. However, if for any reason you are not satisfied with your purchase, we are here to help. Please read through our Refund and Return Policy below for detailed information on how returns and refunds are handled.

1. Eligibility for Returns

We accept returns and exchanges on eligible items within 30 days of purchase. To qualify for a return or exchange, the item must meet the following criteria:

  • The item must be in its original condition, unused, and undamaged.
  • The plant or product must be returned in its original packaging or equivalent protection to prevent damage during shipping.
  • You must provide a valid proof of purchase, such as the receipt or order confirmation email.
  • The item must not fall under the exclusions listed below.

2. Non-Returnable and Non-Refundable Items

Certain items are not eligible for return or refund due to health and safety regulations or the nature of the product:

  • Perishable Items: Plants that are not in their original healthy condition upon receipt (e.g., plants that have been overwatered, underwatered, or subjected to improper care after purchase).
  • Sale or Discounted Items: Items purchased during clearance sales or marked as final sale are not eligible for return or refund.
  • Gift Cards: Gift cards are not refundable or returnable.

3. Return Process

To initiate a return or exchange, please follow these steps:

Contact Us:

  • Email us at info@richhato.com or call (218) 998-7585 within 30 days of receiving your item.
  • Provide your order number, a description of the item, and the reason for the return.

Return Authorization:

  • Once your return request is approved, we will provide you with instructions on how to return the product.
  • In some cases, we may request photos of the item if it has been damaged during shipping or is defective.

Return Shipping:

  • For eligible returns, customers are responsible for the return shipping costs, unless the item is defective or was damaged during shipping.
  • We recommend using a trackable shipping service to ensure the safe return of the item.
  • Original shipping fees are non-refundable.

4. Refunds

After we receive the returned item and inspect its condition, we will process your refund.

Key Details:

  • Refunds will be issued to the original payment method used for the purchase.
  • Depending on your bank or payment provider, it may take 5-10 business days for the refund to appear on your statement.
  • If you received a discounted or promotional price for your order, the refund will be based on the amount you originally paid.

5. Exchanges

If you would like to exchange an item for a different plant or product, please contact us within 30 days of receiving your order.

Exchange Guidelines:

  • Exchange items must meet the eligibility criteria outlined above (unused and in original condition).
  • If there is a price difference between the original item and the new item, you will either need to pay the difference or receive a refund for the difference.
  • Shipping costs for exchanges will be the responsibility of the customer unless the exchange is due to a defective or damaged item.

6. Defective or Damaged Items

If you receive a defective or damaged product, please notify us within 7 days of receiving the item.

To ensure a smooth process:

  • Take clear photos of the defective or damaged product and include them in your return request email.
  • Provide a description of the issue to help us resolve the situation quickly.

We will assist you with either a refund or replacement, depending on your preference and item availability.

7. Refund and Return Limitations

While we aim to ensure your satisfaction, certain circumstances may limit the availability of a refund or return:

  • Returns made after the 30-day window.
  • Products that are not returned in their original condition or that show signs of misuse or mishandling.
  • Products returned without prior approval or outside the outlined process.

8. How to Contact Us

For any questions or concerns regarding our refund and return policy, or to initiate a return or exchange, please contact us through the following methods:

Richhato
306 Western Ave #201, Fergus Falls, Minnesota
Phone: (218) 998-7585
Email: info@richhato.com
Website: richhato.com

We value your business and are committed to ensuring that you are happy with your purchase. If you have any issues, please do not hesitate to contact us, and we will do our best to assist you in resolving the matter.